# Terms of Sale
**Last Updated: 28 September 2026**
Welcome to our online apparel store. These Terms of Sale ("Terms") apply to all purchases made by customers ("you", "your") from our dropshipping ecommerce platform. By placing an order, you agree to be bound by these Terms.
Please read them carefully before making a purchase. As we operate out of **Ellenbrook, Western Australia, Australia**, these Terms are governed by the laws of Western Australia and the **Australian Consumer Law (ACL)**.
---
## 1. About Our Fulfillment Model (Dropshipping)
We operate on a dropshipping model. This means that we design and curate our apparel collection, but inventory is held, packaged, and shipped directly from our trusted third-party manufacturing and logistics partners globally.
Because items may originate from different international or domestic fulfillment hubs, please note:
* **Multiple Shipments:** Orders containing multiple items may be split and arrive in separate packages at different times.
* **Packaging:** Your packages may feature the branding or return addresses of our logistics partners rather than our direct storefront.
## 2. Orders and Contract Formation
* **Order Placement:** When you place an order, you are making an offer to purchase the item(s) at the listed price.
* **Order Acceptance:** A contract is only formed when we process your payment and send you a formal Order Confirmation email. We reserve the right to decline or cancel any order at our discretion (e.g., due to stock unavailability, pricing errors, or suspected fraudulent activity). If we cancel an order after payment, we will issue a full refund immediately.
## 3. Pricing and Currency
* All prices are displayed and charged in **Australian Dollars (AUD)** unless stated otherwise.
* We reserve the right to amend prices at any time without notice. However, changes will not affect orders that have already been accepted and confirmed.
## 4. Shipping, Delivery, and Import Duties
* **Delivery Estimates:** Shipping times are estimates provided by our couriers and are not strict guarantees. We are not liable for customs delays or peak-period postal backlogs.
* **Customs and Import Duties:** Depending on your delivery location, international shipments may be subject to local import taxes, customs duties, or fees levied by the destination country. **You, the customer, are solely responsible for paying any such additional charges.** We have no control over these fees and cannot predict their amount.
* **Incorrect Address:** You must ensure your shipping address is accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
## 5. Sizing and Product Descriptions
* **Sizing Variance:** Sizing standards vary globally. We provide detailed sizing charts on our product pages. It is your responsibility to check your measurements before purchasing. Minor variations in garment measurements (typically 1–3 cm) due to manufacturing tolerances are normal and not considered defects.
* **Colour Accuracy:** We make every effort to display garment colours accurately. However, actual colours may vary slightly due to digital screen settings and studio lighting.
## 6. Returns, Exchanges, and Refund Policy
Our refund policy is designed to comply fully with the **Australian Consumer Law (ACL)**, which provides consumer guarantees that cannot be excluded.
### 6.1 Change of Mind and Sizing Exchanges
Because our items are printed or fulfilled on demand through dropship channels, we have specific conditions for non-defective returns:
* **Return Window:** You must notify us and initiate your return within **30 days** of receiving your package.
* **Item Condition:** To be eligible for a return, apparel must be unworn, unwashed, with tags attached, and in its original packaging.
* **Return Shipping Costs:** For change-of-mind or sizing exchanges, **the customer is responsible for paying all return shipping costs**. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
### 6.2 Faulty, Damaged, or Incorrect Items
If an item arrives damaged, has a manufacturing defect, or is the wrong item entirely, you are entitled to a remedy under the ACL:
* Please contact our customer support team immediately at **support@yourstore.com.au** with your order number and clear photos of the issue.
* If a major fault is verified, you can choose between a **full refund, store credit, or a replacement item shipped at no extra cost to you**. We will cover any return postage costs required for faulty goods.
## 7. Limitation of Liability
To the maximum extent permitted by law, including the Australian Consumer Law, our total liability to you for any loss or damage arising in connection with these Terms or your purchase shall be limited to the total amount paid by you for the specific product(s) giving rise to the claim.
## 8. Customer Support
For any questions regarding your order, shipping, or returns, please reach out to our team at:
* Email : by making contact with us through the contact page at borntothem.com
* Mail : 22 Mayroyd Drive Ellenbrook, Western Australia, 6069, Australia
---
*Disclaimer: This document is a foundational template. You should review it carefully and consider modifying details to match your specific supplier lead times and storefront branding.*